Subscribe to Acqal
Get Acqal TYPO3 Support Now
Client Comments
"Talking about forward vision, Virgil pioneered the use of podcasts in our political campaigns and nonprofit organizations in the early 2000s when podcasting was virtually unknown."
TYPO3 Website Support Agreement
The basis of Acqal's website support is the monthly support agreement, also known as a support retainer. There's a price point and option for everyone to find the right balance of cost, support, and hand-holding just for you. From consulting to web master to web developer to training, we have you covered.
Read below to learn more about the extent of our support offerings.
TYPO3 Website Support Agreement Summary
Bronze Monthly Support Agreement
- Consulting, training, and support via phone call and email
- No hours of support included
- No month-to-month cost
- Ad hoc support $ 130/hour
Silver Monthly Support Agreement
- Consulting, training, and support via phone call and email
- 4 hours support included
- Reduced ad hoc support billing rate
- Administrative process and efficiency recommendations
- Website visitor process and efficiency recommendations
- $ 460/monthly
- Additional support is $ 115/hour
Gold Monthly Support Agreement
- All Silver Monthly Support Agreement Benefits plus
- 15 hours support included
- Website uptime and content monitoring
- Scheduled monthly or weekly call
- Monthly SEO and workload reports
- Internet trends recommendations
- $ 1,725/monthly
Custom Monthly Support Agreement
- Consulting, training, and support via phone call and email
- [HOURS] hours support included
- $ [MONTHLY]/monthly
- Additional support is $ [RATE]/hour
Acqal Responsibilities
- Experienced with and knowledgeable of software packages
- TYPO3 content management system (CMS)
- Salesforce client relationship management (CRM)
- Advertising management systems (AMS)
- phpAdsNews
- Max Media Manager
- OpenX
- Will gain or acquire knowledge of other software packages as needed
- Software package servicing inclusive of, but not limited to
- Installation
- Customization
- Software updates
- Security updates
- Documentation
- Website servicing inclusive of, but not limited to
- Content
- Creation
- Editing
- Publishing
- Graphics
- Design
- User interface
- Mockups/composites
- Templating
- Maintenance
- Testing
- Information flow
- User experience
- User interface
- Training by
- Phone call
- How-to video
- Shared desktop
- Custom documentation
- On-site can be arranged at additional cost
- Internet-based software projects
- Project management
- RFP and quote writing
- Analysis
- Design
- Construction
- Testing
- Quality assurance
- Deployment
- Training
- Maintenance
Support Process
- Client contacts Acqal
- Email support@acqal.com
- Submit support request via acqalsupport.com
- Call +1 (866) 924-8645 or +1 (404) 963-8850
- Press 2 for support
- Acqal Response
- Support is in the English language
- Issues tracked via internal web- and email-based systems
- Determine nature of defect
- System defect
- User error (user misunderstanding of system operation, etc)
- System defect
- Level 1 non-login, non-developer support attempted
- Level 2 login, non-developer support attempted
- Level 3 login, developer support attempted
- If no immediate resolution
- Research mailing lists
- Grok core system and extension code
- Debug and experiment
- User error
- Provide training to ensure problems does not reoccur
- If wide-scale bug, anomaly, problem, etc.
- Notify via email all affected clients within 5-business days
- Denote issue, cause, resolution, and if payment is required for fix.